Privacy Policy

Information collected

When you submit an enquiry, we collect your name, email address, message, and phone number if you provide it. The form also sends the language of the page so we can respond appropriately.

Our website and service providers may process technical information such as your IP address, browser information, request times, and delivery or error logs to operate and protect the service. Please do not submit Social Security numbers, payment details, medical records, or other sensitive documents through this general enquiry form.

How your information is used

We use enquiry information to respond to your questions, follow up on your request, maintain related correspondence, and protect the website against misuse. Sending an enquiry does not subscribe you to a newsletter or marketing list.

Service providers and disclosures

Enquiries are sent through Brevo from [email protected] to [email protected]. Your email address is included as the reply-to address. Brevo and our email and website hosting providers process the information needed to deliver, receive, and operate these services.

This website does not sell enquiry information or share it for cross-context behavioral advertising. Information may also be disclosed when required by law or reasonably necessary to protect legal rights or the security of the service. Service providers may process information in the countries where they operate.

Cookies and browser preferences

When you choose a language, the website saves a kopha-language cookie for up to one year to remember that choice. On homepage entry, the website also reads your browser language preference when no language choice has been saved. You can remove or block cookies in your browser settings; your saved language preference may then be lost.

The current website does not include advertising or visitor analytics trackers. It does not perform cross-site behavioral tracking and does not change its behavior in response to Do Not Track signals.

Retention and security

The enquiry form sends your message by email; it does not create a separate enquiry database in the website application. Messages and related records may remain in the receiving mailbox and service-provider systems for handling your enquiry, recordkeeping, security, and applicable legal obligations. Brevo delivery logs and email previews are subject to the account’s retention settings and Brevo’s policies.

No method of transmission or storage is completely secure. For sensitive insurance documents, contact our office to arrange a suitable way to provide them.

Your requests and choices

To ask about information you have submitted, request a correction or deletion, or raise a privacy concern, contact [email protected] or call 323.628.6998. We may need to verify your identity before responding. We will consider requests under applicable law; some records may need to be retained for legal or recordkeeping purposes.

External websites

Address links open Google Maps. Other external links, including Brevo’s privacy notice and the website developer’s site, are operated by their respective providers. Their own privacy policies apply after you follow those links.

Policy updates

Changes to this policy will be posted on this page with an updated effective date. Please review this page when you use the enquiry form.

Privacy contact